Terms & Conditions

The Customer is a person capable of placing the Orders on the site of the shop, either as the Product Merchant or as the User of the goods purchased on the site lukturiem.lv. 

The seller - Lukturiem.lv and RD Design online shop
Internet shop - An Internet site owned by the Seller, who has an address on the Internet site lukturiem.lv. It represents the goods offered by the Seller to their Customers for the execution of Orders and the Conditions for Payment and Delivery of Orders for Customers. 
Site - lukturiem.lv 
Item - a material world object that is not released from civil circulation and is offered for sale on the Site. 
Order - Customer's duly completed request for the delivery of the listed Goods, selected on the Site, at the indicated address. 
Delivery service is a third party who, in agreement with the Seller, provides the Order Delivery service to the Client. 

1. General provisions 

1.1. Saits owned and operated by Lukturiem.lv and RD Design online shop . 
1.2. When purchasing goods in an online store, the Client agrees to the Sale Sale Regulations (hereinafter - the Terms), as set out below. 
1.3. These Terms, as well as information about the Product that is offered on the Site, is a public offer. 
1.4. The LR Regulation on the sale and purchase of retail trade, as well as the Law on Consumer Rights Protection of the Republic of Latvia and other regulatory enactments adopted thereunder, are applied between the Customer and the Seller relationship. 
1.5. The seller reserves the right to make changes to these Terms, therefore the Client agrees to follow the changes in the Regulations on a regular basis. 
1.6.The Client agrees with the Terms and Conditions by clicking on the "Buy" button on the last stage of the Order Preparation on the Site. 

2. Registration on the Site 

2.1. To make a booking, the Client can register on the Site. 
2.2. The Seller is not responsible for the accuracy and correctness of the information provided by the Customer at the time of registration. 
2.3. The Customer agrees not to disclose to third parties the user name and password at the time of registration. In case the Customer suspects the security of their user name and password or their unauthorized third-party use, the Client shall immediately inform the Seller by sending an email to the customer. 

3.Design and execution of the order 

3.1. The Customer's Order may be arranged in the following ways: accepted by telephone or the Customer independently forms the Order Site. 
3.2. When ordering, the Customer must provide the following information:

  • Customer Name, Surname
  • Order delivery address
  • Contact phone
  • Electronic mail

3.3. Upon ordering the order, the Customer is provided with information about the possible date of delivery of the Order. This date means the deadline during which the Seller undertakes to deliver the Order chosen by the Customer at the place of delivery indicated by him, indicated by the Client upon the execution of the Order. The given date depends on the availability of the Goods in the warehouse and the time it takes to complete the order. 
3.4.All of the information materials offered on the Site are true and precise about the Properties and Parameters of the Product. If the Customer has questions regarding the Properties and parameters of the Product before the Order is executed, the Customer may contact the Seller by phone or by e-mail, see Contacts. 
3.5. In the event that the ordered Goods are not in the Seller's warehouse, even if the reasons are not dependent on the Seller, the Seller has the right to cancel the indicated Goods in the Order by notifying the Customer by e-mail by the address indicated on registration. 
3.6. In the event of cancellation of the Order in the event of a cancellation of the Order in full or in part, the Seller returns the Goods value to the Customer in the same way as the Goods were paid. 


4.1. The Seller will do everything possible to fulfill the delivery within the specified time specified on the Site, however, possible delays in delivery may be due to unforeseen circumstances which are not due to Seller's fault. 
4.2. The risk of accidental loss of or damage to the Goods is transferred to the Buyer at the moment when the Order is delivered to him, and the Buyer has signed in the documents confirming the delivery of the Order. If the Order is not delivered, the Seller shall reimburse to the Client the value of the Prepayment Delivery and shipping costs after receiving the confirmation of the Supply Service for loss of Shipping. 
4.3. Delivery methods and values ​​of the supplies are specified on the Site, in the "Delivery terms" section. 
4.4. Upon receipt of the Order, it is transferred to the Customer, who is indicated as the Purchaser of the Order. 
4.5. In order to avoid fraud and fulfill the obligations specified in clause 4.6, when transferring the paid Order to the Customer, the person who is implementing it has the right to request the Beneficiary's identity documents, and also to request the name of the Beneficiary's document type and number which is indicated on the Order receipt. The Seller guarantees the confidentiality and protection of the Beneficiary's personal information (9.3.1.p.) 
4.6. At the moment of transfer, the Client must check the appearance of the Order and its packaging, the Quantity of the Order Quantity, the set, the range. 
4.7.If the Client has chosen as a delivery method - Receipt of the order in the office, the Client undertakes to receive the Order within 7 days from the moment the notice is sent to the Client by e-mail or by phone. The non-receipt of the order within a certain term is considered as the Customer's refusal from the purchase-sale contract and is the basis for cancellation of the Buyer's Order. In addition, if the Unearn Order was paid, the funds are returned to the Client in the manner prescribed by Clause 3.6. Of the Conditions. 

5.Payment payment 

5.1. The price of the item is indicated on the Site. In case the price of the Customer's ordered Goods is indicated incorrectly, the Seller shall, upon the first opportunity, inform the Customer about the confirmation of the Order for the correction of the price or cancellation of the Order. If it is not possible to contact the Customer, the given Order shall be deemed canceled. If the Order is paid, the Seller returns the amount paid to the Customer for the Order. 
5.2. The price of the seller's price on the Site may be changed unilaterally. 
5.3.Payment payment options are indicated in the "Payment terms" section of the Site. 
5.4.In prepayment, the Order is processed only after transfer of funds to the Seller's Settlement Account. 
5.5. The Seller has the right to offer to the Customer discounts on the Goods and to establish a bonus program. The types of bonuses, the terms and conditions of the inventories and the terms and conditions of the Seller may be changed unilaterally. 
5.6. The Seller has the right to make discounts for the purpose of promoting any form of payment or delivery of the Product. The seller may restrict the terms of the rebate. 

6. Return of the item 

6.1.Returning the right quality goods. 
6.1.1. The Customer has the right to refuse the ordered Goods at any time until receipt thereof, but upon receipt - within 14 days, not counting the day of purchase. Return of the appropriate quality goods is possible if the appearance of the product, the characteristics of the consumers, as well as the document confirming the fact and conditions of the purchase of the indicated Product are preserved. 
6.1.2. If the Customer waives the Product in accordance with Clause 6.1.1., The Seller returns the value of the returned Product, except for the seller's delivery of the Goods to the Client, not later than within 10 days from the date on which the Seller receives a written application from the Client. days from the day of receipt of the Product, not including the day of purchase, the Customer has the right to exchange the corresponding quality product against the analogous if the specified product has not been submitted to the Customer in terms of shape, size, style, color, size or assembly. 
6.1.4. If upon returning the Customer to the Seller the analogous goods are not on sale, the Customer shall have the right to refuse the purchase-sale agreement and to request the return of the amount of money paid for the specified goods. The seller must return the amount of money paid for the returned goods within 10 days from the date of return of the goods. 
6.2.Non-quality items. 
6.2.1. The Customer may demand defective goods defective in the guarantee period during the warranty period, during the term of validity, if this period is not specified, within a reasonable time not exceeding two years. 
6.2.2. In the event that the Client waives the contract and demands for the return of the paid sum of money for the product have been made, the return of the Goods value shall take place within 10 days from the moment the Seller receives a written application from the Client. 
6.3. Return of funds. 
6.3.1. Cash funds are returned to the Customer in the manner in which the Customer has paid for the goods. 
6.4.Activities, if the Seller has violated the terms of the offer. 
6.4.1. If the Goods in the Order reveal a discrepancy with the order form, the Client has the right at the time of delivery of the order to refuse the given Goods and request the change of the Product from the range or the return of the funds for the not actually delivered Goods. 
6.4.2. The Goods, which are handed over to the Client in the range of violation conditions, are returned to the Seller. If the Client accepts the delivered Goods, the Seller is entitled to request money from the Client for the Product at the price specified by the Seller for the given Product at the Site at the time of delivery of the Product. If the Product actually delivered is not in the Seller's range, which is at the Site at the time of delivery of the Product, the given Product is paid for the amount agreed upon with the Seller. 
6.4.3. Inapplicable range The change of the order item takes place in the form of a new order, matching it to both parties - the Seller or the Client, the value of the actual non-delivered Product appears therein. 
6.4.4. If the Product can not be changed, the Seller informs the Customer thereof by sending a notice to the electronic address indicated at the time of the Customer's registration, but the funds actually paid for the non-delivered goods are returned. 
6.4.5.The funds paid by the Client for the non-delivered Goods are returned within 10 days from the receipt of the Customer's written application for the return of the funds. The return of the amount paid for the item is the same as the payment was made. 
6.5. Procedure for actions if the Seller has violated the number conditions. 
6.5.1. Customer must check the Quantity of Goods in the Order at the time of transfer. If the Customer detects a non-conformity of the Goods number at the moment of transfer to the Customer, the Customer must draw up a Non-Compliance Number in the presence of the Seller's Agent or the Carrier. 
6.5.2.If the Seller has transferred to the Customer a smaller number of Goods than specified in the Order, the Customer at the moment of transfer of the Order is entitled to accept the Goods in the quantity which corresponds to the Order and to demand the missing Quantity of the Goods or, if the missing Items were paid, he is entitled to refuse from the Order for missing items and request to return the money for missing items. 
6.5.3. Delivery of short-term Goods takes place as a new Order, by concurring with the parties - the Seller or the Client, provided that the Client submits an Act, drawn up in accordance with clause 6.5.1, regarding the non-compliance of the quantity. 
6.5.4. In the event that the missing item was prepaid, its value is reflected in the User Account which is selected as a new Order Payment method. If the missing Product was not paid, it may be paid in any available form, chosen by the Customer or the Seller, in coordination with the Customer at the time of the new Order. 
6.5.5. In the event that it is not possible to transfer the missing Product, the Seller shall notify the Customer thereof by sending a notification to the electronic address indicated by the Client at the time of registration, but the funds actually paid for the missing item shall be returned in the order described in 6.5.6 point. 
6.5.6. The funds paid by the Client for the missing Product shall be returned within 10 days from the receipt of the Customer's written application for the return of the funds, as well as the Act, drawn up in accordance with the procedure described in clause 6.5.1, for the non-compliance of the number . The return of the amount paid for the item is the same as the payment was made. 
6.5.7. If the Client violates clause 6.5.1 of the Act, the Seller has the right to refuse to the Client for the performance of the claim for the number of Goods transferred. 

7. Intellectual Property 

7.1. All text information and graphic images found on the Site are the property of the Seller and / or his Counterparties. 

8. Guarantee and liability 

8.1. The Seller is not responsible for the loss caused to the Customer due to improper use of the Goods ordered on the Site. 
8.2. The Seller is not responsible for the content and functioning of the External Links. 
8.3. The Seller has the right to transfer in any way his rights and obligations arising from his relations with the Customer to third parties. 

9. Confidentiality and protection of personal information 

9.1.Customer Information: 
9.1.1. By registering on the Site, the Client offers the following information about himself: Surname, Name, e-mail address, password for access to the Site. 
9.2. By offering his personal data, upon registration on the Site, the Customer agrees that the Seller processes them, including with the aim of nominating goods and services. 
9.2.1. If the Customer does not want his personal data to be processed, he must contact the Seller's work service with his clients using the Site Feedback form. In this case, all information obtained from the Customer (including the username and password) is deleted from the Seller's customer base and the Customer will not be able to place Orders on the Site. 
9.3. Use of the information provided by the Customer and the Seller. 
9.3.1.The seller uses information: 
* Customer registration on the Site; 
* Performing their duties towards the Customer; 
* Analysis and evaluation of the site's work; 
* To determine winners of campaigns run by sellers. 
9.3.2. The Seller has the right to send advertising notices to the Customer. If the Customer does not want to receive messages from the Seller, he must change the appropriate settings. 
9.4. Disclosure of information obtained by the Seller: 
9.4.1. The Seller undertakes not to disclose the information obtained from the Customer. Not a violation The information provided by the seller to agents and third parties acting on the basis of an agreement with the Seller for perf

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